Returns are accepted within 15 days of purchase when accompanied by the invoice and in original condition. Please call for authorization prior to returning any item. If the product is sold by the bundle or box, only full units are accepted. Restock fees may apply.
Sorry, we are unable to accept returns on any special orders, custom milled or pre-primed or pre-stained products. If you are unsure if your products are "special order", please ask your salesperson before placing an order.
All claims for damages, shortages, un-suitable quality, etc must be made within 15 days or prior to installation of any of the material, whichever comes first.
We do not accept returns, provide credits or replacements to any pieces that have been altered in any way, such as primed, painted or cut. Installation of product is final acceptance of the entire order.
Minimum purchase requirements do apply to special orders of building materials and it can take up to six weeks or longer before a product may be available for shipment due to product availability, mill schedules, and volume. A deposit is required for all special orders at the time the order is placed. Once a special order is placed, it may not be canceled and full payment is due upon completion.
Sorry, we are unable to take returns on specially ordered building materials.
Local delivery is provided with a modest fee within Skagit, Whatcom, Snohomish, San Juan, Island, and surrounding counties.
To destinations outside the Northern Puget Sound region, small orders are generally shipped via UPS or FedEx, while larger orders are sent via common carrier, most likely on a tarped flatbed truck. A deposit of 50% is required at the time the order is placed with the remaining balance due prior to shipment.
The customer is responsible for all shipping fees, as well as offloading the material at delivery. Large units of building materials are usually packaged in such a way that off-load requires the use of a forklift or crane. If hand unloading is necessary or there is no equipment on-site to assist with unloading, the customer may be subject to additional handling fees by the carrier.
Be sure to report and document on delivery paperwork if you suspect any damage to your Western Red Cedar or other building materials during transit or unloading before the driver leaves. Photographs can be extremely helpful. In order to process a claim, all original packaging must be retained and any damaged items/pieces must remain intact and unaltered.
To provide you with the right fit of materials for your project at the best price, please be sure to provide us with the size, grade, species, and quantity (linear footage or square footage) of building materials you want to obtain pricing on, as well as the destination. We provide delivery throughout Western Washington for a small fee. Outside our delivery area, shipments are delivered via common carrier.
All quoted materials are subject to prior sale and availability, including lengths requested. Due to current market demand, limited supply, and pricing fluctuation, pricing and availability are not guaranteed and are subject to change at anytime.
If you are unsure what building materials product or species is best for your application, our experienced staff would be happy to guide you to make the best selection for your project.
Here to assist you Monday - Friday
7:30 am to 5 pm
toll free ph: (866) 757.6343
local ph: (360) 757.6343
fax: (360) 757.1050
If we don't stock what you are looking for in dimensional lumber, siding, shingles, shakes, or paneling, chances are we can find a mill that can make it for you; from custom siding patterns to specialty cut timbers, shakes, and shingles, to re-sawing and resurfacing.
To help you save time on the job site, we can also arrange to have your materials pre-stained, pre-primed, or painted. With nearly every color imaginable, from clear products that allow the natural characteristics and colors of the wood to show through, to semi-transparent stains that add a subtle hue, to solid color coatings; including oil-based primers.
Please visit our BLOG for more information.